Policies & Terms

1. Information We Collect

When you use the App to migrate historical sales data, we process two categories of information:

2. How We Use the Information

We use the collected data strictly to provide and improve our services:

• To process, map, and import your legacy sales data into your Shopify database.
• To provide technical support and troubleshoot failed imports (e.g., analyzing error logs).
• To authenticate your access to the App via Shopify's API.

We do not sell, rent, or share your data or your customers' data with third-party advertisers.

3. Data Storage, Security, and AWS Infrastructure

Security is our top priority. All backend processing and data storage for HistoriQ by Helios are powered by Amazon Web Services (AWS).

• Encryption: Data is encrypted in transit (using TLS/SSL) and at rest on our AWS servers.
• Data Retention: The CSV files you upload are stored temporarily strictly for the duration required to process the import and allow for error log downloads. Furthermore, in compliance with standard data protection practices, your app-specific settings and historical logs are retained for 30 days after uninstallation to facilitate data recovery upon reinstallation, after which they are permanently purged from our AWS environment.
• Access Control: Access to our AWS backend is strictly limited to authorized Helios engineers for maintenance and support purposes only.

4. Third-Party Services

We share data only with the minimum necessary third parties required to operate the App:

• Shopify: We transmit the mapped data directly into your Shopify store via the official Shopify API.
• Amazon Web Services (AWS): Used for secure cloud hosting, computation, and temporary file storage.

5. Your Rights (GDPR & CCPA)

Depending on your location, you and your customers may have the right to access, correct, or delete personal data.

• If a customer requests data deletion (a "Right to be Forgotten" request), Shopify will forward this request to our App. We will automatically comply and scrub their data from any of our temporary logs.
• If you uninstall the App, your associated Merchant data is subject to an automated 30-day retention period. You may request the immediate deletion of this data by contacting us directly during this period. After 30 days, all data is permanently purged.

1. Description of Service

HistoriQ by Helios is a data migration utility designed to securely import historical sales data, point-of-sale (POS) records, and transaction history into Shopify via CSV/Excel uploads.

2. User Responsibilities & Data Accuracy

• Data Ownership: You represent and warrant that you own or have the legal right to possess and import the customer and sales data you upload into the Service.
• App Configuration: You are solely responsible for configuring the App’s import settings accurately. As detailed in our Standard Operating Procedures, you must actively disable customer notifications (e.g., "Send Receipt" and "Send Fulfillment Receipt") prior to importing.
• Inventory Management: You must select the appropriate inventory adjustment options to prevent the inaccurate deduction of active stock.
• Testing: You agree to utilize the "Test Import" feature (importing a small batch of orders) to verify financial accuracy and settings before executing large-scale data migrations.

3. Limitation of Liability

To the maximum extent permitted by law, Helios Technology Solutions Inc. shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service.

This includes, but is not limited to:

• Accidental emails or notifications sent to your customers due to improper App configuration.
• Inaccuracies in financial reporting, tax calculations, or inventory levels caused by incorrectly formatted CSV files or mapping errors.
• Loss of revenue, data, or business interruptions.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

4. Infrastructure and Security

We utilize Amazon Web Services (AWS) to securely host and process your data. While we implement strict, industry-standard security protocols to protect your data, no system is entirely foolproof. By using the Service, you acknowledge and accept the inherent risks of transmitting data over the internet.

5. Termination and Uninstallation

You may terminate this agreement at any time by uninstalling the App from your Shopify store and ceasing all use of the Service. Please note: Cancelling your paid subscription while the app remains installed will immediately transition your account to a Free Plan or Limited plan status. Future billing for the paid subscription will cease upon cancellation.

We reserve the right to suspend or terminate your access to the Service if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent activity, or uploaded malicious code.

6. Changes to the Terms

We may update these Terms of Service periodically to reflect changes in our App, legal requirements, or business practices. We will notify you of any significant changes via the email associated with your Shopify account or through an in-app notification. Continued use of the Service after changes are published constitutes your acceptance of the revised Terms.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.